Questions

Just yourself, music to break to and closed toe, flat shoes with socks. We have full face shields, coveralls and gloves for your protection. All of our safety gear is washed and sanitized after each use.

We cannot allow you to bring your own weapons in due to our insurance requirements.

No one under the age of 18 can participate without the presence of their parent or legal guardian, and such parent/legal guardian are required to sign a waiver of liability for that person and be present in the room during the full session. Session participants must be at least 13 years of age to smash, or 3 years of age to paint.

At present we do not allow guests to bring their own breakables in.

This depends on what we currently have in stock and which package you pick. Expect a variety of items including cars, computer monitors, televisions, laptops, desktops, alarm clocks, printers, copiers, fax machines, and lots of bottles!

Yes, we are happy to pick up donated breakables. You can also drop them off at our location. Please email us to coordinate a time. Please be aware that we can not accept anything containing mercury (like lab equipment) older model televisions (flat screen are okay), microwaves or older computer monitors (flat screen monitors are okay).

Each session is 5, 10 or 15 minutes depending on the package chosen. It will also take 10-15 minutes to get set up with safety gear, sign waivers and connect to our system so you can play your music, so please please be kind - arrive on time for your session. We can't time travel! We are unable to extend your time if you aren't ready at your scheduled appointment time.

When you book with us, you choose the time you want your session to begin as well as the length of the session you are booking. For example, a 1:00 session will begin at 1:00 and end at either 1:05, 1:10 or 1:15.

Once you book a smash session, our software will automatically ADD 15 minutes to your session time, so your receipt may display a session time of 1:00 - 1:20 for a 5 minute session, 1:00 - 1:25 for a 10 minute session and so on. If you book a paint session instead it will add a 25 minute buffer. This allows our staff to clean and reset the experience space for the next guests. You are responsible for arriving at your scheduled start time slot (yes, even for a 1:00 session) so that you can complete waivers, don protective gear, take a picture or use the bathroom.

We use this buffer to clean and disinfect our space. Please see our Omicron posting for our Covid19 cleaning procedures.

This buffer time will not be used to compensate for late arrivals.

We take your picture at the end of every session. You are welcome to record your session and take as many pictures as you want during that time.

We monitor and record all traffic throughout the building. Recordings are provided to law enforcement if necessary.

We are not set up to bill insurance companies but all of our sessions generate receipts which may be turned in for reimbursement. Use of a rage room is not an accepted medical therapy and we can't guarantee you'll see health benefits from purchasing a session with RageRVA.

Yes, right now you can listen to your play list through your phone during your session. We are working on an expansion of our sound system. In consideration of others, please have your music ready so you're not delayed for your session.

Due to the unique nature of our business we have a strict cancellation / reschedule policy.

Cancellations: You may reschedule once up to 2 hours prior to your appointment date and time at no additional charge.

You may cancel up to 48 hours prior to your appointment date and time. Your session balance will be loaded onto a gift card for you to use at another time. If you cancel after the 48 hour window you'll need to purchase and schedule a new session.

Late arrivals: Please arrive 15 minutes before your scheduled session. This gives you time to put on your safety gear, connect to our sound system and receive your smash orientation. If you are late your appointment time will be reduced accordingly. We do not refund late appointments.

All sales are final. No refunds will be issued.

Drinking and breaking things are a bad combination. Please arrive sober and get high on the fun of smashing stuff! We are a short walk/ride away from some of Richmond's finest nightlife after your session.

Participants under the influence of alcohol and/or drugs will not be allowed to begin a session.

Rage RVA is a no smoking/vaping environment. You're going to need that lung power to make your session awesome anyway!

We provide paint that is washable but it is possible it could stain clothing. While we provide rain ponchos we suggest wearing clothes you don't mind adding a little splash of color to!

Parts of our building are accessible for wheelchair users (lower warehouse & bathroom) while our paint room is up 18 stairs and accessible to cane users. The building itself was built in 1850, so only the newer sections are fully accessible.

Sorry, we encourage you to burn calories, not items!

If you add items to your order such as extra bottles, electronics, paint or more, our system will show your order as processing until those items are confirmed in stock. Your session is still confirmed!

For safety purposes we have limits on how many people can be in a room at one time except for our group sessions. Please see your desired appointment type to see what the limit is.

We offer protective coveralls for smash session guests in sizes small to 6x, which cover waist sizes 30 to 56 in men's sizes with a 31" - 33" inseam. If you are concerned about the fit of our coveralls you may wear your own clothing as long as your arms, legs and feet are fully covered.