RageRVA Terms and Conditions
Due to the reservation-based nature of RageRVA experiences and the limited number of sessions available each day, we maintain a strict cancellation and rescheduling policy. When a session is booked, time slots, staff, safety equipment, and materials are reserved specifically for that guest.
All Sales Are Final
All RageRVA bookings are non-refundable. When applicable under the cancellation policy below, RageRVA may issue store credit or a RageRVA gift card equal to the value of the session. No cash or credit card refunds will be issued.
Cancellations
You may cancel your scheduled session up to 48 hours prior to your appointment time. If you cancel within this window, the full value of your session will be issued as a RageRVA gift card that may be used to book a future session.
If you cancel within 48 hours of your appointment, the session is considered used and a new booking will be required.
Rescheduling
You may reschedule your session once at no additional charge up to 2 hours prior to your appointment time, subject to availability.
High-demand days and times may sell out in advance. Rescheduled sessions and gift card bookings are not guaranteed for specific dates and are subject to availability.
Late Arrivals
Please arrive on time for your scheduled session to allow time for safety gear, music setup, and smash orientation.
If you arrive late, your session time may be shortened accordingly. RageRVA cannot extend sessions due to late arrival, and late appointments are not eligible for refund or credit.
Age Requirement
All guests participating in smash sessions must be at least 13 years old on or before the day of the session. RageRVA may require proof of age prior to participation.
Safety and Monitoring
For safety and liability purposes, all sessions are monitored at all times. Failure to follow safety instructions or interference with monitoring systems may result in the session being stopped immediately without refund or credit.
Agreement to Policy
By purchasing a RageRVA session, you acknowledge that you understand and agree to this cancellation and refund policy and that your booking is a non-refundable reservation for a scheduled experience.